Licensed Nurse for Digital Health Advice

Are you a licensed nurse looking to work digitally in health advice/triage? At Health Advice by Phone, you will be part of our value-creating mission and have the opportunity to make a significant difference for the residents of Stockholm.

Our employees are located all over Sweden, and you have the option to work remotely within Sweden's borders.

Job Responsibilities

The role of phone health advice nurse involves assessing symptoms and referring residents to the appropriate level of care. Based on your medical expertise and with the help of our digital solutions and tools, you will work in a structured and methodical way to ensure correct triage with high patient safety. To complement our care conversations, we use digital image and video solutions.

Before you start working with us, you will receive comprehensive introductory training focused on conversation methodology and referral support.

Qualifications

• Work experience as a licensed nurse.
• Fluent in Swedish (spoken and written).
• Good knowledge of English (spoken and understood).
• Good IT skills. Familiar with using a computer as a work tool and can easily navigate different programs and work in several systems simultaneously.

We consider it an advantage if you have:

• Experience in assessing care needs and triaging patients.
• Experience working with health advice over the phone.
• Experience in various areas of healthcare.

We are looking for someone who is confident in their professional role and can work in a structured and methodical manner based on our business-determined processes. In the role of health advice nurse, it is important that you have the ability to lead a conversation and adapt your communication to the person you are speaking with. We also see that you are motivated to work in a goal-oriented organization where quality and efficiency go hand in hand.

Great emphasis will be placed on personal suitability.

About Us

Health Advice by Phone in Stockholm is responsible for 1177 by phone in Region Stockholm. Previously, the assignment was carried out by MedHelp Health Advice, but from January 1, 2026, the operation will be run under the auspices of Stockholm's County Council (SLSO) after Region Stockholm acquired the company. We are now on an exciting journey and hope you want to be part of continuing to develop our mission as an important part of the care chain for the region's residents.

Conditions

Employment type: We are looking for someone who wants to work on an as-needed basis.

Location: We have offices in Stockholm, Kalix, and Kristinehamn. You can choose whether you want to work at one of our three offices or take advantage of the opportunity for remote work from home.

Scope: Hourly work. To maintain competence in the job and ensure a patient-safe working method, we wish (if we have a need) that you can work at least 64 hours per month. We have the greatest need during evenings and weekends. The length of your shifts can vary from 2–8 hours. You can also work split shifts where at least half of the time is between 7:00 PM and 1:00 AM. The needs of the business will dictate how your shift will look.

Start: Start date by agreement.

Salary: Individual salary setting applies.

Working hours: We are a 24/7 operation with varying working hours. In this position, your working hours will vary between 5:00 AM and 1:00 AM.

Does this sound interesting? We warmly welcome your application today. Selection and interviews are ongoing. The position will be filled provided it is not needed for internal relocation, according to current regulations.

For patient-related work within the Stockholm County Council:

• background checks will be applied before hiring decisions according to SLSO's overarching guidelines for background checks during employment.
• employees who will have patient contact must undergo a pre-employment health examination, according to current directives, which is done through occupational health services before employment.
• in addition to Swedish professional certification, good knowledge of the Swedish language at level C1 according to the Common European Framework of Reference (CEFR) is required. The same requirements are guiding for non-licensed personnel with patient contact.

Stockholm County Council (SLSO) is one of Sweden's largest healthcare providers with 11,600 employees. We offer healthcare in the Region Stockholm's management within psychiatry, primary care, geriatrics, ASIH, urgent care, somatic specialist care, habilitation and health, as well as aids. In collaboration with Karolinska Institutet, we conduct research, education, and development. https://www.slso.regionstockholm.se/ (https://www.slso.regionstockholm.se/)

Applying for a job in Region Stockholm

We strive for gender equality and equality in our workplace and welcome applicants with diverse backgrounds and circumstances.

We only accept applications via this system. Apply by clicking the “Apply” button. Applications by mail or email will not be considered. We kindly ask for no direct contact with staffing and recruitment companies or sellers of additional job advertisements.

Our recruitment system cannot handle anonymous applications or applicants with protected personal data. If you have protected personal data, we ask you to contact the contact person specified in the ad. Your application will then be handled outside the recruitment system. You should also be careful about what information you provide in your application and only include information that is relevant to the current position.

Region Stockholm is responsible for healthcare, public transport, regional development, and contributes to cultural life. Every day, around the clock. In the country's fastest-growing region. Together, we create Europe's most attractive metropolitan region.

https://www.regionstockholm.se/jobb (https://www.regionstockholm.se/jobb)